Easy Subscription Help Guide

Overview

In Easy Subscription, merchants have the flexibility to customize the customer portal permissions, determining which actions customers can or cannot take regarding their subscriptions. This feature allows merchants to align subscription management capabilities with their business objectives and customer service standards.
Empowering customers with control over their subscriptions is essential for fostering satisfaction and loyalty. However, merchants may have specific preferences or operational requirements that necessitate restricting certain subscription management actions. Easy Subscription addresses this need by offering customizable customer portal permissions.

Steps to Customize Customer Portal Permissions

Step 1:Access Settings: Navigate to the Settings section within the Easy Subscription dashboard.
Step 2: Go to Customer Portal:Within the Settings menu, locate and click on the Customer Portal option.
Step 3: Manage Permissions: In the Customer Portal settings, find the list of permissions available for customization.
Step 4: Select Permissions: Review the available permissions and choose which actions customers should be allowed to take. The permissions typically include:

• Pause and Resume Subscriptions: Customers can temporarily suspend or reactivate their subscriptions.
• Subscription Cancellation: Customers can cancel their subscriptions entirely.
• Skip Next Order: Customers can opt to skip their upcoming subscription order.

Note: Easy Subscription continually evolves to meet the needs of its users. While the current list of permissions includes essential subscription management actions, additional permissions may be added in the future to enhance customization options further. If you have any questions or suggestions, please contact us anytime!