Welcome to Easy Subscription
Whether you’re a new or established subscription business, you can find the tools and resources you need to grow your business on this page. Bookmark it now so you can always come back for the latest information and updates.
Overview
What is "Easy Subscription"?
"Easy Subscription" is a Shopify app that enables merchants to set up subscription options for their products in their Shopify store. It allows customers to subscribe to products and receive recurring orders automatically.
How does "Easy Subscription" work?
After installing the app, you can easily configure subscription options for your products. Customers visiting your store will be able to select the subscription frequency and duration for the products they want to subscribe to. The app handles recurring billing and order management, making it convenient for both merchants and customers.
Can I try "Easy Subscription" before committing to a paid plan?
Yes, "Easy Subscription" offers a free trial period during which you can explore its features and see if it meets your requirements. Take advantage of the trial to test the app and determine if it's the right fit for your business.
Is technical support available for "Easy Subscription"?
Absolutely! The app provides dedicated technical support to assist you with any questions or issues you may encounter. You can reach out to their support team via email or through the app's help center.
Is "Easy Subscription" compatible with my existing Shopify theme?
Yes, the app is designed to be compatible with most Shopify themes. It seamlessly integrates with your store, ensuring a consistent and smooth experience for your customers.
How are the subscription payments processed?
Easy Subscription uses the native Shopify checkout and the latest Shopify Subscription APIs to handle subscription payments. When a customer subscribes to a product, their payment method will be securely stored by Shopify, and subsequent recurring charges will be automatically processed according to the chosen subscription plan.
Which payment gateways are supported for subscriptions?
Here is the list of supported payment gateways by Shopify in order to offer subscriptions:
- Shopify Payments
- PayPal Express
- Authorize.net
- Stripe (which is only available to some merchants)
Customers can also use accelerated checkouts such as Shop Pay, Apple Pay, Google Pay, or PayPal to purchase subscriptions.
Customers can't use local payment methods such as Klarna, mollie iDEAL, and Sofort to purchase subscriptions.
Here is the documentation from Shopify for reference.
Subscription Plans
What are the different plan types offered?
We offer two main plan types: "Pay as you go" and "Prepaid."
Pay as you go: You pay for subscriptions as you use the product, without a fixed commitment.
Prepaid: You pay in advance for a set period of time, providing more control over spending.
Both options are designed to cater to different usage patterns and budget preferences.
Can I offer different subscription plans for the same product?
Yes, "Easy Subscription" allows you to create multiple subscription plans for a single product. You can offer different frequencies (e.g., weekly, monthly) and durations (e.g., 3 months, 6 months) to cater to your customer's preferences.
Can I offer discounts or promotions for subscriptions?
Yes, "Easy Subscription" supports offering discounts and promotions for subscriptions. You can set up special pricing or offer discounts for customers who subscribe to specific products or subscribe for a longer duration.
Subscription Management
Can I track and manage subscription orders?
Absolutely! The app provides a comprehensive dashboard where you can easily track and manage all subscription orders. You can view upcoming orders, monitor subscription performance, and handle any necessary changes or cancellations.
Can customers modify or cancel their subscriptions?
Absolutely! Customers have the flexibility to manage their subscriptions. They can modify the subscription frequency, and duration, or even cancel their subscription altogether. The app provides a user-friendly interface for customers to make these changes easily.
Can my customers swap their products?
Certainly! Your customers have the flexibility to swap their products conveniently through our customer portal. They need to login to your store and navigate to the customer portal and select the product they wish to swap, and follow the prompts to complete the exchange hassle-free.
What is Dunning Management?
Dunning management is the process of proactively handling failed payments or delinquent accounts. It involves a series of actions to notify customers about failed payments, encourage them to resolve the issue, and ultimately recover the funds. Dunning management typically includes automated reminders and payment retry attempts.
Migration
Is the migration process seamless for my customers?
Yes, the migration process is seamless for your customers. They will not receive any notifications about the migration, and the transition will be smooth and transparent to them. The only noticeable change will be the difference in the user interface and experience between the apps.
How do I Migrate my customers to Easy Subscription?
To migrate your customers to Easy Subscription, simply reach out to our dedicated migration team here.
The migration process is almost entirely taken care of by the dedicated migration team.
You can reach out to them and they will provide you with the necessary guidance and steps to ensure a smooth transition for your
customers.
How much time does it take to migrate my subscriptions?
The timeline for migration is influenced by factors such as the time required to edit and format the migration data
and the number of subscriptions to be migrated. It is suggested to consult our migration team in order to receive an
accurate timeline by reaching out to the support team here.
Which payment gateways are supported for migration?
Shopify currently supports migration of customer data from the payment gateways listed below:
Stripe or Braintree will connect as a legacy subscription payment gateway for billing your existing contracts, while all new or updated contracts charge against Shopify Payments.
Authorize.net can be set up the same way if you wish to use Shopify Payments after the migration. Other payment gateways will remain the same after the migration.
Here is the documentation from Shopify for reference.
Where do I get my subscription data from?
To get your subscription data, you will need to export it from your previous subscription app. Each app has its own export format, so our team will work with you to align your data with our required sample file format. Once the data is aligned, we will assist you in importing it into Easy Subscription.
Where do I get my customer data from?
To retrieve your customer data, you can export it from the payment gateway you used for your previous subscriptions.
This data is particularly required if you were using legacy checkout apps (like Recharge V1, Bold V1, etc.) or if you are migrating from another ecommerce enabler (like WooCommerce, Wix, Squarespace, etc.). The payment gateway typically provides options to export customer data, which can then be imported into Shopify for seamless migration.
This data is particularly required if you were using legacy checkout apps (like Recharge V1, Bold V1, etc.) or if you are migrating from another ecommerce enabler (like WooCommerce, Wix, Squarespace, etc.). The payment gateway typically provides options to export customer data, which can then be imported into Shopify for seamless migration.
What is "Easy Subscription"?
"Easy Subscription" is a Shopify app that enables merchants to set up subscription options for their products in their Shopify store. It allows customers to subscribe to products and receive recurring orders automatically.
What are the different plan types offered?
We offer two main plan types: "Pay as you go" and "Prepaid."
Pay as you go: You pay for subscriptions as you use the product, without a fixed commitment. Prepaid: You pay in advance for a set period of time, providing more control over spending.
Both options are designed to cater to different usage patterns and budget preferences.
How does "Easy Subscription" work?
After installing the app, you can easily configure subscription options for your products. Customers visiting your store will be able to select the subscription frequency and duration for the products they want to subscribe to. The app handles recurring billing and order management, making it convenient for both merchants and customers.
Which payment gateways are supported for subscriptions?
Here is the list of supported payment gateways by Shopify in order to offer subscriptions:
- Shopify Payments
- PayPal Express
- Authorize.net
- Stripe (which is only available to some merchants)
Customers can also use accelerated checkouts such as Shop Pay, Apple Pay, Google Pay, or PayPal to purchase subscriptions.
Customers can't use local payment methods such as Klarna, mollie iDEAL, and Sofort to purchase subscriptions. Here is the documentation from Shopify for reference.
Can my customers swap their products?
Certainly! Your customers have the flexibility to swap their products conveniently through our customer portal. They need to login to your store and navigate to the customer portal and select the product they wish to swap, and follow the prompts to complete the exchange hassle-free.
What is Dunning Management?
Dunning management is the process of proactively handling failed payments or delinquent accounts. It involves a series of actions to notify customers about failed payments, encourage them to resolve the issue, and ultimately recover the funds. Dunning management typically includes automated reminders and payment retry attempts.
Can I offer different subscription plans for the same product?
Yes, "Easy Subscription" allows you to create multiple subscription plans for a single product. You can offer different frequencies (e.g., weekly, monthly) and durations (e.g., 3 months, 6 months) to cater to your customer's preferences.
Can customers modify or cancel their subscriptions?
Absolutely! Customers have the flexibility to manage their subscriptions. They can modify the subscription frequency, and duration, or even cancel their subscription altogether. The app provides a user-friendly interface for customers to make these changes easily.
How are the subscription payments processed?
Easy Subscription uses the native Shopify checkout and the latest Shopify Subscription APIs to handle subscription payments. When a customer subscribes to a product, their payment method will be securely stored by Shopify, and subsequent recurring charges will be automatically processed according to the chosen subscription plan.
Can I offer discounts or promotions for subscriptions?
Yes, "Easy Subscription" supports offering discounts and promotions for subscriptions. You can set up special pricing or offer discounts for customers who subscribe to specific products or subscribe for a longer duration.
Can I track and manage subscription orders?
Absolutely! The app provides a comprehensive dashboard where you can easily track and manage all subscription orders. You can view upcoming orders, monitor subscription performance, and handle any necessary changes or cancellations.
Is "Easy Subscription" compatible with my existing Shopify theme?
Yes, the app is designed to be compatible with most Shopify themes. It seamlessly integrates with your store, ensuring a consistent and smooth experience for your customers.
Can I try "Easy Subscription" before committing to a paid plan?
Yes, "Easy Subscription" offers a free trial period during which you can explore its features and see if it meets your requirements. Take advantage of the trial to test the app and determine if it's the right fit for your business.
Is technical support available for "Easy Subscription"?
Absolutely! The app provides dedicated technical support to assist you with any questions or issues you may encounter. You can reach out to their support team via email or through the app's help center.
