Frequently Asked Questions

Yes. Easy Subscriptions offers a free trial so you can test all features before upgrading to a paid plan. Explore the full functionality and make sure it fits your store before committing.

Yes. Support is available for all Easy Subscriptions users via live chat and email. Our team is ready to help with setup, troubleshooting, and any questions you have.

Easy Subscriptions uses Shopify's native checkout and the latest Shopify Subscription APIs. When a customer subscribes, their payment method is securely stored by Shopify. Recurring charges are then processed automatically according to the subscription plan — no manual action needed.

The following payment gateways support subscriptions on Shopify:

• Shopify Payments
• PayPal Express
• Authorize.net
• Stripe (available to select merchants)

Customers can also use accelerated checkouts: Shop Pay, Apple Pay, Google Pay, and PayPal. Note: local payment methods like Klarna, iDEAL, and Sofort are not supported for subscriptions.

Here is the documentation from Shopify for reference.

Two plan types are available: Pay as you go — customers are charged per billing cycle with no fixed commitment. Prepaid — customers pay upfront for a set period (e.g. 3 or 6 months). Both options cater to different customer preferences and buying behaviours.

Yes. You can create multiple subscription plans per product — with different frequencies (weekly, monthly, etc.) and durations (3 months, 6 months, etc.) to match your customers' preferences.

Yes. Easy Subscriptions supports discounts and promotions. You can set up special pricing for subscribers, offer discounts for longer commitments, or run promotional offers on specific products.

Yes. The app includes a comprehensive dashboard where you can view upcoming orders, monitor subscription performance, and manage changes or cancellations — all in one place.

Yes. Customers have full control over their subscriptions from the customer portal. Once logged in, they can pause their subscription temporarily, skip an upcoming order, swap a product for a different variant or item, or cancel their subscription at any time. No merchant intervention needed — it's all self-serve.

Dunning management is the process of handling failed payments proactively. When a payment fails, Easy Subscriptions automatically sends reminders to the customer and retries the charge — helping you recover revenue without manual follow-up.

Simply reach out to our dedicated migration team. They handle the process end-to-end — from data formatting to the actual migration — and will guide you through every step to ensure a smooth transition.

Migration timelines vary depending on the number of subscriptions and the time needed to format and prepare the data. Contact our migration team for an accurate estimate based on your specific situation.

Shopify currently supports customer data migration from the following payment gateways:

• PayPal Express
• Authorize.net
• Stripe
• Braintree

Stripe and Braintree connect as legacy subscription payment gateways for existing contracts, while new or updated contracts charge via Shopify Payments. Authorize.net can be configured the same way if you prefer to use Shopify Payments post-migration.

Here is the documentation from Shopify for reference.

Export your customer data from the payment gateway you used with your previous subscription platform (e.g. Recharge, Bold, WooCommerce, Wix). Most gateways provide a data export option. Once exported, this data can be imported into Shopify for a seamless migration.

Loyalty programs create incentives for repeat purchases. When customers earn points or rewards, they're more likely to return to your store instead of buying elsewhere. This builds a cycle of engagement that increases customer lifetime value over time.

Loyalty programs drive growth by increasing retention, boosting average order value, and generating referrals. Satisfied members also bring in new customers through word-of-mouth — creating a compounding growth effect.

The best loyalty app for clothing stores offers customisable rewards, seamless integration, and fashion-specific features like birthday rewards, VIP tiers, and referral programs — plus analytics to track performance.

Yes. Combining subscriptions with loyalty rewards is one of the most powerful retention strategies available. Subscription customers earn points on recurring orders, creating stronger incentives for long-term commitment. Easy Subscriptions integrates with leading loyalty apps for a unified customer experience.

Common reward types include:

• Percentage or fixed-amount discounts
• Free shipping
• Free products
• Early access to sales or new launches
• Exclusive member perks and VIP tiers