Faq's

Easy Subscription is a Shopify app that enables merchants to set up subscription options for their products in their Shopify store. It allows customers to subscribe to products and receive recurring orders automatically.

Currently, referrals are tracked via Google Sheets, and each partner has access to a private sheet for tracking their total referrals and commissions. We are upgrading to a new system and will soon provide all partners with a unique tracking link.

Yes, Easy Subscription offers a free trial period during which you can explore its features and see if it meets your requirements. Take advantage of the trial to test the app and determine if it's the right fit for your business.

Yes, the app is designed to be compatible with most Shopify themes. It seamlessly integrates with your store, ensuring a consistent and smooth experience for your customers.

Easy Subscription uses the native Shopify checkout and the latest Shopify Subscription APIs to handle subscription payments. When a customer subscribes to a product, their payment method will be securely stored by Shopify, and subsequent recurring charges will be automatically processed according to the chosen subscription plan.

Here is the list of supported payment gateways by Shopify in order to offer subscriptions

Customers can also use accelerated checkouts such as Shop Pay, Apple Pay, Google Pay, or PayPal to purchase subscriptions.

Customers can't use local payment methods such as Klarna, mollie iDEAL, and Sofort to purchase subscriptions.

Here is the documentation from Shopify for reference.

We offer two main plan types Pay as you go and Prepaid.

Pay as you go: You pay for subscriptions as you use the product, without a fixed commitment.

Prepaid: You pay in advance for a set period of time, providing more control over spending.

Both options are designed to cater to different usage patterns and budget preferences.

Yes, Easy Subscription' allows you to create multiple subscription plans for a single product. You can offer different frequencies (e.g., weekly, monthly) and durations (e.g., 3 months, 6 months) to cater to your customer's preferences.
Yes, 'Easy Subscription' supports offering discounts and promotions for subscriptions. You can set up special pricing or offer discounts for customers who subscribe to specific products or subscribe for a longer duration.
Absolutely! The app provides a comprehensive dashboard where you can easily track and manage all subscription orders. You can view upcoming orders, monitor subscription performance, and handle any necessary changes or cancellations.
Absolutely! Customers have the flexibility to manage their subscriptions. They can modify the subscription frequency, and duration, or even cancel their subscription altogether. The app provides a user-friendly interface for customers to make these changes easily.
Certainly! Your customers have the flexibility to swap their products conveniently through our customer portal. They need to login to your store and navigate to the customer portal and select the product they wish to swap, and follow the prompts to complete the exchange hassle-free.
Dunning management is the process of proactively handling failed payments or delinquent accounts. It involves a series of actions to notify customers about failed payments, encourage them to resolve the issue, and ultimately recover the funds. Dunning management typically includes automated reminders and payment retry attempts.
Yes, the migration process is seamless for your customers. They will not receive any notifications about the migration, and the transition will be smooth and transparent to them. The only noticeable change will be the difference in the user interface and experience between the stagingapp
To migrate your customers to Easy Subscription, simply reach out to our dedicated migration team here. The migration process is almost entirely taken care of by the dedicated migration team. You can reach out to them and they will provide you with the necessary guidance and steps to ensure a smooth transition for your customers

The timeline for migration is influenced by factors such as the time required to edit and format the migration data and the number of subscriptions to be migrated. It is suggested to consult our migration team in order to receive an accurate timeline by reaching out to the support team here.

Shopify currently supports migration of customer data from the payment gateways listed below:

Stripe or Braintree will connect as a legacy subscription payment gateway for billing your existing contracts, while all new or updated contracts charge against Shopify Payments.

Authorize.net can be set up the same way if you wish to use Shopify Payments after the migration. Other payment gateways will remain the same after the migration.

Here is the documentation from Shopify for reference.

To retrieve your customer data, you can export it from the payment gateway you used for your previous subscriptions.This data is particularly required if you were using legacy checkout apps (like Recharge V1, Bold V1, etc.) or if you are migrating from another ecommerce enabler (like WooCommerce, Wix, Squarespace, etc.). The payment gateway typically provides options to export customer data, which can then be imported into Shopify for seamless migration.

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    • store-logo

      Daniel was fantastic! I had an urgent issue with one of the subscription features, and he jumped in right away to solve it. Not only did Daniel resolve the technical glitch, but he also offered some insights on improving the overall customer experience on my site. Exceptional service all around!

      On: December 26, 2024
    • store-logo (2)

      Awesome app! you get alot for your money, for a reasonable price infact. The team behind it will gladly customize the application for your spesific needs. Highly recommend! Only thing I would love to see in the future is more customisation for a multilingual store.

      On:
    • store-logo (3)

      The IT Geeks team is a real pleasure to work with. Their support team is very responsive, and they helped me successfully migrate my customer base. Great features for a very reasonable price. I highly recommend this new app for managing subscriptions for complex and custom-coded websites.

      On:
    • store-logo (4)

      Five stars! Easy subscriptions have helped me so much. Their app is super flexible compared to other more well known apps on the market and their support team are super capable and responsive which is a dream. I cant thank these guys enough, you have been truly great every step of the way. Thanks so much, Conal

      On:
    • store-logo (5)

      Easy Subscription is very easy to use as its name indicates, it has made my subscriptions management very easy. Since, I started using this app, I am able to set it up so quickly. When it comes to the support team, is has been super helpful and supportive since day one. I am really happy with it and would highly recommend if for the subscriptions services.

      On:
    • store-logo (1)

      The team at IT-GEEKS/Easy Subscription is fantastic. So easy to work with and really goes the extra mile to get it right. A+ customer service!

      On:
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