Faq's

Referral activities are tracked through unique referral links and cookies. When someone clicks on a referral link, a cookie is stored in their browser to track their activity and attribute any purchases to the referrer.

Yes, we offer a free trial period so you can test all features before committing to a paid plan. This allows you to explore the functionality and ensure it meets your business needs.

Yes, technical support is available for all Easy Subscription users. Our support team is ready to assist you with any questions or issues you may encounter while using the app.

Easy Subscription uses the native Shopify checkout and the latest Shopify Subscription APIs to handle subscription payments. When a customer subscribes to a product, their payment method will be securely stored by Shopify, and subsequent recurring charges will be automatically processed according to the chosen subscription plan.

Here is the list of supported payment gateways by Shopify in order to offer subscriptions

• Shopify Payments
• PayPal Express
• Authorize.net
• Stripe (which is only available to some merchants)

Customers can also use accelerated checkouts such as Shop Pay, Apple Pay, Google Pay, or PayPal to purchase subscriptions.

Customers can't use local payment methods such as Klarna, mollie iDEAL, and Sofort to purchase subscriptions.

Here is the documentation from Shopify for reference.

We offer two main plan types Pay as you go and Prepaid. Pay as you go: You pay for subscriptions as you use the product, without a fixed commitment. Prepaid: You pay in advance for a set period of time, providing more control over spending. Both options are designed to cater to different usage patterns and budget preferences.

Yes, Easy Subscription allows you to create multiple subscription plans for a single product. You can offer different frequencies (e.g., weekly, monthly) and durations (e.g., 3 months, 6 months) to cater to your customer's preferences.

Yes, Easy Subscription supports offering discounts and promotions for subscriptions. You can set up special pricing or offer discounts for customers who subscribe to specific products or subscribe for a longer duration.

Absolutely! The app provides a comprehensive dashboard where you can easily track and manage all subscription orders. You can view upcoming orders, monitor subscription performance, and handle any necessary changes or cancellations.

Certainly! Your customers have the flexibility to swap their products conveniently through our customer portal. They need to login to your store and navigate to the customer portal and select the product they wish to swap, and follow the prompts to complete the exchange hassle-free.

Dunning management is the process of proactively handling failed payments or delinquent accounts. It involves a series of actions to notify customers about failed payments, encourage them to resolve the issue, and ultimately recover the funds. Dunning management typically includes automated reminders and payment retry attempts.

Yes, the migration process is seamless for your customers. They will not receive any notifications about the migration, and the transition will be smooth and transparent to them. The only noticeable change will be the difference in the user interface and experience.

To migrate your customers to Easy Subscription, simply reach out to our dedicated migration team here. The migration process is almost entirely taken care of by the dedicated migration team. You can reach out to them and they will provide you with the necessary guidance and steps to ensure a smooth transition for your customers.

The timeline for migration is influenced by factors such as the time required to edit and format the migration data and the number of subscriptions to be migrated. It is suggested to consult our migration team in order to receive an accurate timeline by reaching out to the support team here.

Shopify currently supports migration of customer data from the payment gateways listed below:

• PayPal Express
• Authorize.net
• Stripe
• Braintree

Stripe or Braintree will connect as a legacy subscription payment gateway for billing your existing contracts, while all new or updated contracts charge against Shopify Payments.

Authorize.net can be set up the same way if you wish to use Shopify Payments after the migration. Other payment gateways will remain the same after the migration.

Here is the documentation from Shopify for reference.

To retrieve your customer data, you can export it from the payment gateway you used for your previous subscriptions. This data is particularly required if you were using legacy checkout apps (like Recharge, Bold, etc.) or if you are migrating from another ecommerce enabler (like WooCommerce, Wix, Squarespace, etc.). The payment gateway typically provides options to export customer data, which can then be imported into Shopify for seamless migration.

Loyalty programs increase customer retention by creating incentives for repeat purchases. When customers earn points or rewards for their purchases, they're more likely to return to your store instead of shopping with competitors. This creates a cycle of engagement that builds long-term relationships and increases customer lifetime value.

Loyalty programs help your Shopify store grow by increasing customer retention, boosting average order value, and encouraging referrals. They create a competitive advantage that keeps customers coming back, while word-of-mouth marketing from satisfied members brings in new customers.

The best loyalty program app for Shopify clothing stores offers customizable rewards, easy integration, and features tailored to fashion retail like birthday rewards, VIP tiers, and referral programs. Look for apps that provide seamless customer experience and robust analytics to track program performance.

Yes, you can combine subscriptions with loyalty rewards on Shopify. This powerful combination allows subscription customers to earn points on recurring orders, creating even stronger incentives for long-term commitment. Many loyalty apps integrate seamlessly with subscription platforms to provide unified customer experiences.

You can offer various rewards including percentage discounts, fixed amount discounts, free shipping, free products, early access to sales, exclusive products, birthday rewards, referral bonuses, and points redeemable for discounts. The key is choosing rewards that align with your brand and resonate with your customers.

Customers can earn points through various actions including making purchases, creating accounts, referring friends, following on social media, writing product reviews, celebrating birthdays, and engaging with your brand. You can customize point values for each action to encourage specific behaviors that benefit your business.